Product returns

We guarantee your Best Service

In case you are not completely satisfied with the product or the whole of your order, we are happy to offer you a return & amp; product changes within 14 days from the date you received them, following the procedure below.

1. Contact Us
Let us know about the return you want to make at (+30) 210-9818818 (Monday – Friday 9:00 – 17:00) or send us an e-mail at care@zahara.gr
2. Product Status

Put the products and the receipt – shipping note in their original packaging. Note that products must be returned in their original condition without being damaged, opened or used in any way. In case your order also contained a gift, it must also be returned to complete the refund process.

3. Return to Courier

Visit any ACS store that serves you, to return the your order. We recommend that you keep the shipping receipt with the tracking number to be secured with their shipping in case we do not receive the parcel. In case you want to return your order through non-cooperating couriers, you take responsibility for the transfer and the cost of the return.

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